AnyDesk outputs a log/trace file while running, that can be utilized to diagnose problems.

Some errors occur without causing an immediate crash. Those may lead to a malicious behaviour. It is therefore quite helpful if you report issues including some documentation as well as the trace files from both participating devices.

Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.

Send the Trace Files:

• Share AnyDesk is a state-of-the-art remote desktop software that helps users access computer system along with files on any device remotely. It helps users to collaborate with other project members on individual projects from remote locations, share files and documents, access user interface and troubleshoot problems and much more.
• Your Desktop is shared using AnyDesk the same way you provide a telephone number in order to be called by a third party. The AnyDesk ID is displayed in the ID label. It's a series of digits (number) or is represented by the Alias (e.g. Forward the ID to a session partner.

• Start AnyDesk, open the menu and select the About AnyDesk.
• Click Send support information:

AnyDesk will create a folder to your desktop. This folder contains the ad.trace and the ad_svc.trace file.

To manually retrieve trace files from its directories:

%programdata%AnyDesk%appdata%AnyDesk

files are named:

ad.trace and ad_svc.trace

Submitting trace Files for several devices

In case you submit files from two or more devices, please rename manually to allocate them to the corresponding device. For example:

Archives for trace files per device works well too:

Linux

To open the folder which contain the trace files, select About AnyDesk in the main menu.

In the about tab, click Send support information.... The trace file is named anydesk.trace.

If necessary please additionally send us your 'Service Log'.

To retrieve the trace files on Linux, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/

Anydesk File Manager

This will copy the files to your home folder.

macOS

On macOS, please additionally send us your 'System Report'.

Apple Menu > 'About This Mac' > 'Overview' > 'System Report'

To retrieve the trace files on Mac, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/Desktop/anydesk.trace

In case AnyDesk is not installed (run portable) use:

cp ~/.anydesk/*.trace ~/Desktop/

The command will copy the requested files on your desktop.

Android

Anydesk Screen Sharing

Send trace files:

• Open the menu
• Switch to About AnyDesk
• Choose Send Support Information

iOS

Send trace files:

• Open the sidebar
• Go to About AnyDesk
• Choose Open AnyDesk log
• Send Email

Download Anydesk

Log File

AnyDesk creates a connection trace file logging Session details such as Direction, Date and Time, involved Ids. The connection trace is a text file located in:%programdata%/AnyDesk

How To Share Files Using Anydesk