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Cisco Anyconnect Unidentified Network



Objective

  1. Cisco Anyconnect Unidentified Network Windows 10
  2. Cisco Vpn Unidentified Network
  3. Cisco Anyconnect Unidentified Network Windows 7
  4. Cisco Anyconnect No Network Connectivity
  5. Unidentified Wireless Network

Feb 18, 2020 Basic Troubleshooting on Cisco AnyConnect Secure Mobility Client Errors. Note: Before attempting to troubleshoot, it is recommended to gather some important information first about your system that might be needed during the troubleshooting process. To learn how, click here. Problem: Network Access Manager fails to recognize your wired adapter. Cisco AnyConnect Secure Mobility Client empowers remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization.

The objective of this document is to show you basic troubleshooting steps on some common errors on the Cisco AnyConnect Secure Mobility Client. When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup.

Access

Note that the errors discussed in this document is not an exhaustive list and varies with the configuration of the device used.

For additional information on AnyConnect licensing on the RV340 series routers, check out the article AnyConnect Licensing for the RV340 Series Routers.

Cisco

Software Version

  • AnyConnect v4.x (Link to download)

Basic Troubleshooting on Cisco AnyConnect Secure Mobility Client Errors

Note: Before attempting to troubleshoot, it is recommended to gather some important information first about your system that might be needed during the troubleshooting process. To learn how, click here.

1. Problem: Network Access Manager fails to recognize your wired adapter.

Solution: Try unplugging your network cable and reinserting it. If this does not work, you may have a link issue. The Network Access Manager may not be able to determine the correct link state of your adapter. Check the Connection Properties of your Network Interface Card (NIC) driver. You may have a 'Wait for Link' option in the Advanced Panel. When the setting is On, the wired NIC driver initialization code waits for auto negotiation to complete and then determines if a link is present.

2. Problem: When AnyConnect attempts to establish a connection, it authenticates successfully and builds the Secure Socket Layer (SSL)session, but then the AnyConnect client crashes in the vpndownloader if using Label-Switched Path (LSP) or NOD32 Antivirus.

Solution: Remove the Internet Monitor component in version 2.7 and upgrade to version 3.0 of ESET NOD32 AV.

3. Problem: If you are using an AT&T Dialer, the client operating system sometimes experiences a blue screen, which causes the creation of a mini dump file.

Solution: Upgrade to the latest 7.6.2 AT&T Global Network Client.

4. Problem: When using McAfee Firewall 5, a User Datagram Protocol (UDP)Datagram Transport Layer Security (DTLS) connection cannot be established.

Solution: In the McAfee Firewall central console, choose Advanced Tasks > Advanced options and Logging and uncheck the Block incoming fragments automatically check box in McAfee Firewall.

5. Problem: The connection fails due to lack of credentials.

Anyconnect

Solution: The third-party load balancer has no insight into the load on the Adaptive Security Appliance (ASA) devices. Because the load balance functionality in the ASA is intelligent enough to evenly distribute the VPN load across the devices, using the internal ASA load balancing instead is recommended.

6. Problem: The AnyConnect client fails to download and produces the following error message:

Solution: Upload the patch update to version 1.2.1.38 to resolve all dll issues.

7. Problem: If you are using Bonjour Printing Services, the AnyConnect event logs indicate a failure to identify the IP forwarding table.

Solution: Disable the Bonjour Printing Service by typing net stop “bonjour service” at the command prompt. A new version of mDNSResponder (1.0.5.11) has been produced by Apple. To resolve this issue, a new version of Bonjour is bundled with iTunes and made available as a separate download from the Apple web site.

8. Problem: An error indicates that the version of TUN or network tunnel is already installed on this system and is incompatible with the AnyConnect client.

Solution: Uninstall the Viscosity OpenVPN Client.

9. Problem: If a Label-Switched Path (LSP) module is present on the client, a Winsock catalog conflict may occur.

Solution: Uninstall the LSP module.

10. Problem: If you are connecting with a Digital Subscriber Line (DSL) router, DTLS traffic may fail even if successfully negotiated.

Solution: Connect to a Linksys router with factory settings. This setting allows a stable DTLS session and no interruption in pings. Add a rule to allow DTLS return traffic.

11. Problem: When using AnyConnect on some Virtual Machine Network Service devices, performance issues have resulted.

Solution: Uncheck the binding for all IM devices within the AnyConnect virtual adapter. The application dsagent.exe resides in C:WindowsSystemdgagent. Although it does not appear in the process list, you can see it by opening sockets with TCPview (sysinternals). When you terminate this process, normal operation of AnyConnect returns.

12. Problem: You receive an “Unable to Proceed, Cannot Connect to the VPN Service” message. The VPN service for AnyConnect is not running.

Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. If it is running and the error message still appears, another VPN application on the workstation may need to be disabled or even uninstalled. After taking that action, reboot, and repeat this step.

13. Problem: When Kaspersky 6.0.3 is installed (even if disabled), AnyConnect connections to the ASA fail right after CSTP state = CONNECTED. The following message appears:

Solution: Uninstall Kaspersky and refer to their forums for additional updates.

14. Problem: If you are using Routing and Remote Access Service (RRAS), the following termination error is returned to the event log when AnyConnect attempts to establish a connection to the host device:

Solution: Disable the RRAS service.

Cisco Anyconnect Unidentified Network Windows 10

15. Problem: If you are using a EVDO wireless card and Venturi driver while a client disconnect occurred, the event log reports the following:

Solutions:

  • Check the Application, System, and AnyConnect event logs for a relating disconnect event and determine if a NIC card reset was applied at the same time.
  • Ensure that the Venturi driver is up to date. Disable Use Rules Engine in the 6.7 version of the AT&T Communications Manager.

If you encounter other errors, contact the support center for your device.

For further information and community discussion on AnyConnect licensing updates, click here.

Cisco Vpn Unidentified Network

For AnyConnect Licensing FAQs, click here.

Overview

Tufts AnyConnect provides valid Tufts users with secure remote access to the Tufts network. From a desktop or laptop computer, AnyConnect allows full access to all Tufts network resources, such as P:, Q:, and R: drives and restricted Web pages, and provides users with an experience very similar to the one they enjoy while on campus. The pages give more information about the AnyConnect Desktop Application.

1. Visit the Tufts Box folder that contains the AnyConnect executable files that are required for installation of the application.

2. Find the file that you require for your computer.

  • If you are on an Apple computer, you will want the file that contains 'Mac' in the file name. (Note: The file name ends with .pkg and the file type is Disk Image.)
  • If you are on a Windows computer, you will want the file that contains 'Windows' in the file name. (Note: The file name ends with .exe and the file type is Application.)

3. Click on the More Options button for that file.

4. Click on Download.

5. Find the AnyConnect executable file that was downloaded to your computer.

6. Double-click on the file to open it and follow the steps in the installer to complete the installation. During this process you may be asked to enter your administrator credentials. If you are on a Tufts computer and do not have administrator rights, contact the Tufts Technology Service Desk at (617) 627-3376 for assistance.

Note for Mac Users

Cisco Anyconnect Unidentified Network Windows 7

  • If you are on a Mac, you may get a warning that the file comes from an 'unidentified developer'. Click OK.
  • Open your System Preferences and select Security & Privacy.
  • The bottom portion of the Security & Privacy window will have a message about the AnyConnect installation file being blocked. Click Open Anyway.
  • A window will appear asking you to confirm that you want to open the file. Click Open.

1. Locate the AnyConnect Application on your computer.

  • On a PC go to Start > Programs. Locate and open the Cisco folder.

  • On a Mac go to the Applications folder and select the Cisco folder.

2. Double click on the Cisco AnyConnect Secure Mobility Client application to open it.

3. Enter vpn.tufts.edu/duo in the VPN server field. (Note: This field may autofill with 'vpn.tufts.edu'. If so, make sure to add '/duo' to the end.)

4. Click Connect. An authentication window will appear.

5. Enter your Tufts username (eg. jjumbo01) and password.

6. In the field next to Duo Passcode or Authentication method or Second Password, you have a few options:

  • Enter Duo Passcode - Enter the six-digit passcode you are provided by the Duo mobile app on your smartphone.
  • Type the word 'push' - Duo will send you a push notification via the Duo mobile app on your smartphone.
  • Type the word 'phone' - Duo will call the phone number you have registered for verification.

7. Click OK.

8. Depending on which authentication method you chose, there may be some next steps:

  • If you entered a six-digit Duo Passcode correctly, you should be connected to the VPN.
  • If you entered 'push', you will receive a push notification on the Duo mobile app on your smartphone. Click Approve to complete the login process.
  • If you entered 'phone', you will receive a phone call at the number you have registered with Duo. When prompted, press any key to verify your login.

Cisco Anyconnect No Network Connectivity

9. Once your login has been verified, you will be able to use the VPN. Any AnyConnect icon will appear in your status bar on a PC or the menu bar on a Mac indicating that you now have a secure link to the Tufts network.

10. Remember to disconnect at the end of every session to ensure that you do not have a secure link open for another user to access.

Unidentified Wireless Network

One of the benefits of connecting to the VPN portal a secure remote access connection to the Tufts network with full access to all Tufts network resources, such as P:, Q:, and R: drives. Click this link to locate instructions on how to map to and access network drives on both a PC and a Mac.

A Note on Working Directly off of a Network Drive

It is possible, while using the AnyConnect application, to work on documents directly through a network drive, but it is not advised. Connection issues may corrupt open network documents. Additionally, if the document is on a shared drive, working directly on the network copy keeps others from being able to view or copy the file. To avoid any issues, best practice is to work off of a local copy (a file copied from a network drive to your local computer). While using the AnyConnect application, locate your document and save it to your local computer. Once you have completed your work, you can copy it back to the network drive.

1. Click on the AnyConnect icon on your status bar (PC) or menu bar (Mac).

2. Select Disconnect.