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Kip Burgess was relieved last year when pharmaceutical giant Amgen overnighted him a $2,976 check to help pay for his go-to arthritis drug, Enbrel.
The 36-year-old psychologist had run into an increasingly common problem: The copay coupon sent by Amgen couldn’t cover the drug’s more than $4,000 monthly price.
“Nothing in the world gives me more anxiety than just getting my medication,” Burgess said. “There’s nothing you can do but beg.”
Panicked, Burgess had called Amgen and pleaded for help. The drugmaker sent him the check after he provided a credit card statement and an explanation of benefits to prove he bought its drug.
It’s one of the little-known secrets in health care: When financial incentives like copay coupons and debit cards won’t work, pharmaceutical companies sometimes will write a check — what they call direct reimbursement — to make sure a loyal patient will stay on a high-cost, brand-name drug.
Drugmakers began using now-popular copay coupons and other forms of assistance more than a decade ago to help patients pay out-of-pocket costs for medicines, particularly high-cost specialty drugs such as those that treat autoimmune disorders. The coupons have a dual purpose: They mask the true costs of a drug for patients and give patients a financial incentive to stay on an expensive drug until their insurance deductible is met.
Ellen Albritton, a senior policy analyst with Families USA, said the multiple calls Burgess made to his insurer, pharmacy manager and the drugmaker to pay for his drug is “a lot to put on a patient.”
“This highlights just how dysfunctional the system is, and it just isn’t working for patients,” Albritton said.
“Nothing in the world gives me more anxiety than just getting my medication,” says Kip Burgess, a psychologist who depends on Enbrel to treat his arthritis, a drug that costs more than $4,000 a month. “There’s nothing you can do but beg.”(Kristen Norman for KHN)
Windows remote desktop android. The practice of sending checks is legal as long as the patients are not enrolled in government-funded insurance such as Medicare and Medicaid, said William Schiffbauer, a Washington, D.C.-based health insurance attorney.
“You can accept cash from anybody as long as it’s not a government program,” Schiffbauer said, noting there may be income tax obligations for the patient. The federal anti-kickback and Stark laws were meant to prevent bribery of patients and doctors and do not apply to private commercial insurance plans.
AbbVie, which makes the blockbuster arthritis drug Humira, will send a check if patients can prove their copay card doesn’t work for a variety of reasons, said Adelle Infante, director of external communications for the company.
Amgen, the maker of Burgess’ arthritis medicine, provides up to $12,000 of copay assistance each year to commercially insured Enbrel patients who need help meeting out-of-pocket expenses, often regardless of the patient’s financial status. When the cards fail to work, for whatever reason, Amgen can send direct reimbursement.
While Amgen’s primary assistance is through copay cards, “in some instances, based on patient preference, Amgen will provide direct reimbursement” after a patient has already paid for the medicine, Amgen’s Kristen Neese, director of corporate affairs, said in an emailed statement.
Harry Totonis, chief executive of ConnectiveRx, a pharmaceutical services company, said sending checks to patients is “not a commonly used practice” and happens “a fraction of 1 percent” of the time. He declined to confirm the average value of the checks or name the drugmakers that issue checks via ConnectiveRx.
“All of these programs try to help patients afford the medications,” said Totonis, whose company bought PSKW, which issued the check Burgess received from Amgen in 2017.
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Daniel Nam, executive director of federal programs for AHIP, the America’s Health Insurance Plans, said direct reimbursement using checks is just another way for manufacturers to make insurance companies pay for expensive drugs, which helps jack up monthly premiums.
This approach will “create a new black hole of patient-directed payments and avoid any scrutiny,” he said.
Insurers and lawmakers have begun to push back against the popular copay programs, saying they raise the cost of medications in the long run. California passed a law last year limiting their use and federal litigators have increased scrutiny.
Insurers and pharmacy benefit managers like CVS Caremark and ExpressScripts have begun refusing to use copay cards as the drugmakers intended.
CVS Caremark introduced “copay accumulator” programs two years ago. Patients can use a copay card or coupon to help cover the cost of the drug, but the payment does not count toward their insurance plan’s deductible or out-of-pocket maximum. That often means that when the assistance from the drugmaker — which is generally limited to a fixed dollar amount — runs out, the patient is on the hook for a much larger share of the cost of the drug.
“It is important to remember that while manufacturer-sponsored programs, such as copay cards, can help reduce out-of-pocket costs for patients in the short-term, they can also lead to increased health care costs in the system by encouraging the use of higher cost, often branded drugs,” Christine Cramer, senior director of CVS Health’s corporate communications, emailed this month.
A copay accumulator likely triggered Burgess’ panicked call in 2017. Amgen had issued Burgess a copay card preloaded with $12,000 to help cover his out-of-pocket expenses. But his pharmacy began charging the full monthly cost for Enbrel, not merely his out-of-pocket share, against his copay card. And that big charge didn’t count against his annual deductible.
So, after a couple of months, Burgess suddenly needed to pay thousands of dollars to meet his deductible and get the medication that helped him get out of bed in the morning.
But Amgen is reformulating the remedy Burgess sought, and he and other patients may be out of luck. As of 2018, Amgen said, it will send checks only to financially needy patients whose insurers and pharmacy benefit managers use accumulator programs. The patients must show incomes at 500 percent or below the federal poverty level, or $60,700 for an individual and $125,500 for a family of four. An Amgen email stated that only “an extremely small number of patients” have received money that way.
Burgess doesn’t qualify. He had to raid his savings this year for the money to cover his deductible.
“It really feels like they are throwing me under the bus to get back at the insurance company,” Burgess said. “These two giant corporations are fighting it out, and they don’t really care about me in any shape or form.”
KHN’s coverage of prescription drug development, costs and pricing is supported in part by the Laura and John Arnold Foundation.
Pharmacy prior authorizations, quantity limits, specialty medications and step therapy for HealthChoice High, High Alternative, Basic and Basic Alternative Plans and High Deductible Health Plan (HDHP).nPharmacy prior authorization
nPharmacy prior authorization is a medical review that is required for coverage of certain medications such as those that:
n- n
- Are very high cost. n
- Have specific prescribing guidelines. n
- Are generally used for cosmetic purposes. n
- Have quantity limitations. n
Follow the steps below to request a prior authorization:
n- n
- Have your physician’s office call the pharmacy benefit manager toll-free at 800-294-5979. n
- The pharmacy benefit manager will assist your physician’s office with completing a prior authorization form. n
- If your prior authorization is approved, your physician’s office is notified of the approval within 24 to 48 hours. You are also notified in writing. n
- If your prior authorization is denied, your physician’s office is notified of the denial within 24 to 48 hours. You are also notified in writing. n
Types of prior authorizations
nTraditional prior authorization medications
nTraditional prior authorization reviews typically require that specific medical criteria be met before access to the medication is allowed.
Step therapy medications
nStep Therapy prior authorizations require you to first try a designated Preferred drug to treat your medical condition before the plan covers another drug for that same condition. Some step therapy medications may also be limited in quantity. If you require a step therapy exception, contact CVS Caremark Pharmacy Prior Authorization Department at 800-294-5979 or TTY 711.
Brand-name exception and non-preferred medication review
nA prior authorization for a brand-name or non-preferred drug may be approved when you are unable to tolerate the generic or preferred drug. All of these reviews follow the same process as described in the Pharmacy prior authorization section above.
Medications limited in quantity
nCertain medications are limited in the quantity you can receive per copay based on their recommended duration of therapy and/or routine use.
If generics are available or become available for brand-name drugs that are limited in quantity, the generics are also limited in quantity. When new medications become available in drug categories that have quantity limits, they will automatically have quantity limits per copay. New drug categories also can become subject to quantity limits throughout the year.
nSpecialty medications
nSpecialty medications are usually high-cost medications that require special handling and extensive monitoring. You must pay a copay for each 30-day fill of a specialty medication. Copays are $100 for preferred medications and $200 for non-preferred medications.
Pharmacy prior authorizations, quantity limits, specialty medications and step therapy for HealthChoice High, High Alternative, Basic and Basic Alternative Plans and High Deductible Health Plan (HDHP).
Pharmacy prior authorization
Pharmacy prior authorization is a medical review that is required for coverage of certain medications such as those that:
- Are very high cost.
- Have specific prescribing guidelines.
- Are generally used for cosmetic purposes.
- Have quantity limitations.
Sql data typesaskfasr. Follow the steps below to request a prior authorization:
- Have your physician’s office call the pharmacy benefit manager toll-free at 800-294-5979.
- The pharmacy benefit manager will assist your physician’s office with completing a prior authorization form.
- If your prior authorization is approved, your physician’s office is notified of the approval within 24 to 48 hours. You are also notified in writing.
- If your prior authorization is denied, your physician’s office is notified of the denial within 24 to 48 hours. You are also notified in writing.
Cvs Copay
Types of prior authorizations
Traditional prior authorization medications
Traditional prior authorization reviews typically require that specific medical criteria be met before access to the medication is allowed.
Cvs Copay Assistance
Step therapy medications
Step Therapy prior authorizations require you to first try a designated Preferred drug to treat your medical condition before the plan covers another drug for that same condition. Some step therapy medications may also be limited in quantity. If you require a step therapy exception, contact CVS Caremark Pharmacy Prior Authorization Department at 800-294-5979 or TTY 711.
Brand-name exception and non-preferred medication review
A prior authorization for a brand-name or non-preferred drug may be approved when you are unable to tolerate the generic or preferred drug. All of these reviews follow the same process as described in the Pharmacy prior authorization section above.
Medications limited in quantity
Certain medications are limited in the quantity you can receive per copay based on their recommended duration of therapy and/or routine use.
If generics are available or become available for brand-name drugs that are limited in quantity, the generics are also limited in quantity. When new medications become available in drug categories that have quantity limits, they will automatically have quantity limits per copay. New drug categories also can become subject to quantity limits throughout the year.
Cvs Caremark Copay Accumulator
Specialty medications
Specialty medications are usually high-cost medications that require special handling and extensive monitoring. You must pay a copay for each 30-day fill of a specialty medication. Copays are $100 for preferred medications and $200 for non-preferred medications.