Attempts to restart the computer and try to upgrade, install or uninstall Microsoft Silverlight again end in the same results. This issue can occur if an existing installation or uninstall has become corrupt. To automatically uninstall Microsoft Silverlight, click the button in the 'Fix it for me' section. Microsoft's Silverlight 4, which is an upgrade to the company's rich Internet browser plug-in platform, is set for release on Thursday, according to Microsoft representatives. Attempts to restart the computer and try to upgrade, install or uninstall Microsoft Silverlight again end in the same results. This issue can occur if an existing installation or uninstall has become corrupt. To automatically uninstall Microsoft Silverlight, click the button in the 'Fix it for me' section.
Symptoms
When working with Microsoft Silverlight you may encounter the following scenarios:
Install Microsoft Silverlight
Upgrade to another version of Microsoft Silverlight
Uninstall Microsoft Silverlight
Microsoft Silverlight does not work as expected
Attempts to restart the computer and try to upgrade, install or uninstall Microsoft Silverlight again end in the same results.
Cause
This issue can occur if an existing installation or uninstall has become corrupt.
Resolution
To automatically uninstall Microsoft Silverlight, click the button in the 'Fix it for me' section. If you would rather verify and update these keys yourself, go to the 'Let me fix it myself' section.
Fix it for me
Silverlight 4 For Mac
Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
Note If you are not currently using the computer that is experiencing this problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it later on the computer in question.
When the Fix it solution has completed, click the link below to install the latest version of Microsoft Silverlight:
http://www.microsoft.com/getsilverlight/get-started/install/default.aspx
Let me fix it myself
To resolve this issue yourself, follow these steps:
Click Start and type Notepad in the Search box
Double-click on Notepad from the list of results above
Copy and then paste the following text into Notepad.
Click File and Save As and type CleanSilverlight.cmd
In the Save astype box, click All Files (*.*)
In the Save in box, click Desktop, and then click Save
On the File menu, click Exit
Right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator
When the uninstall completes, right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator a second time
Once the uninstall has completed, click the link below to install the latest version of Microsoft Silverlight
http://www.microsoft.com/getsilverlight/get-started/install/default.aspxDelete the CleanSilverlight.cmd file from your desktop.
Silverlight 4 Download Mac
Silverlight 4 Download Mac
More Information
Silverlight 4 Download
Microsoft Community
Have other questions? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums: http://answers.microsoft.com
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